A: Yes, we do! Rora’s Beauty offers international shipping to several countries around the world. We want customers from all over the globe to enjoy our products. Shipping rates and delivery times vary depending on the destination:

• Standard International Shipping: Costs $10 AUD with delivery times ranging from 6 to 27 business days.

• Free shipping: Cost is free on Orders $100.00 AUD and up with delivery times ranging from 6 to 27 business days.

A: After your order has been shipped, you will receive a shipment confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your delivery. The tracking information typically becomes active within 24 hours of shipment. Simply enter the tracking number on our website or the carrier's website to see the latest updates on your package's journey.

A: If your product arrives damaged, we sincerely apologize for the inconvenience. Please follow these steps to resolve the issue:

1. Inspect the Product Upon Arrival: Carefully examine the item as soon as you receive it to confirm the damage.
2. Notify Us Immediately: Contact our customer support team at support@rorasbeauty.com within 48 hours of receiving your order. Include the following details:
3. Save All Packaging: Retain the original packaging and damaged goods until the issue is resolved, as these may be required for inspection or return.
4. Resolution: Once we receive your information, our team will assess the situation. Depending on the nature of the damage, we will offer one of the following remedies:
5. Shipping Costs: If the damage is due to our error, all return shipping costs will be covered by us.

We are committed to resolving any issues promptly and fairly, in line with our Refund and Return Policy. For further details, please review the full policy on our website or contact us directly for assistance.

A:

Domestic Shipping (Australia)

• Express Shipping: $10.00 AUD for all orders. Delivery typically takes 1 to 4 business days.

• Free Shipping: Free. Delivery typically takes 2 to 8 business days.

International Shipping

• Standard International Shipping: $10.00 AUD. Delivery time ranges from 6 to 27 business days, depending on the destination.

• Free shipping: Cost is free on Orders $100.00 AUD and up with delivery times ranging from 6 to 27 business days.

A: Shipping times vary depending on your location and the shipping method you choose:

Domestic Shipping (Australia):

• Express Shipping: Typically takes 1 to 4 business days.
• Free Shipping: Typically takes 2 to 8 business days.

International Shipping:

• International Shipping: Delivery typically takes 6 to 27 business days, depending on the destination.

Please note that these timeframes are estimates and may vary based on factors like customs processing, holidays, and other unforeseen delays. You will receive a tracking number once your order has shipped, which you can use to monitor the progress of your delivery.